At SkillTrack, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our Learning Management System (LMS) and related services.

1. Information We Collect

To provide and improve our services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, profile picture, and account credentials.
• Learning Information: Enrolled courses, lesson progress, quiz results, assignments, certificates, and learning history.
• Payment Information: Course purchases, subscription details, billing history, and transaction records. Payment card details are securely processed by trusted third-party payment providers.
• Technical Information: IP address, browser type, device information, operating system, and access logs.
• Usage Information: Pages visited, session duration, search history, feature usage, and interactions with the platform.

2. How We Use Your Information

We use your information to:

• Create and manage your SkillTrack account.
• Provide access to courses, lessons, quizzes, assignments, and certificates.
• Track your learning progress and improve your educational experience.
• Process course purchases, subscriptions, and other payments.
• Communicate important updates, announcements, and support responses.
• Improve platform performance, security, and user experience.
• Prevent fraud, abuse, and unauthorised access.
• Comply with applicable legal and regulatory requirements.

3. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to protect your data, no internet-based service can guarantee complete security.

4. Cookies and Tracking Technologies

SkillTrack uses cookies and similar technologies to remember your preferences, maintain secure sessions, analyse website traffic, and improve platform functionality. You can manage cookie preferences through your browser settings, although disabling cookies may affect certain features.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information only with:

• Trusted service providers that help us operate the platform (such as payment processors, cloud hosting, analytics, and email services).
• Course instructors, where necessary to manage enrolment, assignments, and learner progress.
• Government or regulatory authorities when required by applicable law.
• Business partners or integrations with your consent.

6. Data Retention

We retain your information for as long as necessary to provide our services, maintain educational records, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Update or correct inaccurate information.
• Request deletion of your account and personal data, subject to legal obligations.
• Download or request a copy of your personal information.
• Opt out of promotional emails while continuing to receive essential service notifications.
• Submit a complaint to the appropriate data protection authority.

8. Third-Party Services

SkillTrack may contain links to third-party websites or integrate with third-party services such as payment gateways, video hosting platforms, or authentication providers. We are not responsible for the privacy practices of these external services, and we encourage you to review their privacy policies.

9. Children's Privacy

SkillTrack may be used by students under the supervision of educational institutions or parents where permitted by applicable law. If we become aware that personal information has been collected in violation of legal requirements, we will take appropriate steps to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will be published on this page with a revised "Last Updated" date. Continued use of SkillTrack after such updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

support@skilltrack.com

Last Updated: July 28, 2026